RETURN AND REFUND POLICY

Last updated: July 01, 2022

Thank you for shopping at Crystal Pacifica.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Lucas Gems LLC, Corvallis, OR 97333.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Crystal Pacifica, accessible from www.crystalpacifica.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

YOUR ORDER CANCELLATION RIGHTS

All Sales Are Final. Returns and refunds are accepted on a case by case basis.

If you are unhappy with your purchase, please contact Us within 7days of delivery. You can contact us by:

- By email: lucasgemsllc@gmail.com

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

YOUR STONE IS GUARANTEED AUTHENTIC 100%

Any and all stones tested or identified to be different than its description will be offered a 100% refund upon return of the item, shipping included. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

- By email: lucasgemsllc@gmail.com